General notes and information
In this privacy policy, we explain to you transparently how we process personal data when you use our website and our transport services in Frankfurt.
Contact
If you have any questions regarding the protection of your data, please write to our data protection officer: info@fahrdienst-plus.de or send us a letter to our business address.
Privacy Policy (Version 2026)
The safety of your health and your data is our top priority. We strictly adhere to the GDPR and the BDSG to offer you a reliable and secure medical transport.
Responsible Party
Medical Transport Service Plus | Management | Frankfurt am Main | Email: info@krankenfahrdienst-plus.de | Central point of contact for all data protection inquiries.
Server log files
Our provider automatically collects basic data such as IP address, browser type, operating system, and timestamp. This is done on the basis of Art. 6 Para. 1 lit. f GDPR to ensure the stability and security of our website. Storage is only temporary; the data is deleted afterwards, provided there is no suspicion of misuse.
Inquiries via form or WhatsApp
If you contact us via the form or WhatsApp, we process your information to handle your request (Art. 6 para. 1 lit. b GDPR). With WhatsApp, data may be transferred to third countries; you consent to this in accordance with Art. 49 para. 1 lit. a GDPR. We only store the communication until your request has been finally resolved.
Cookies and analytics
We use necessary cookies and analytics to optimize the booking process for you. You can customize this individually via our consent banner or your browser settings. Please note, however, that if you disable them, certain features of the site, such as automatic location selection, may not function correctly.
Your rights as a data subject
Under the GDPR, you have the right to access, rectification, erasure, and data portability. You can also lodge a complaint with the Hessian Commissioner for Data Protection. If you have given us consent, you can revoke it at any time with effect for the future.
Data Security
To protect your sensitive health data as best as possible, we rely on modern SSL/TLS encryption. Our systems are continuously updated to prevent unauthorized access.
Storage duration
Data is deleted as soon as it is no longer necessary, unless legal obligations (e.g., 10 years in tax law or medical requirements) require longer retention of your records.
Objection
You have the right to object to the processing of your data in accordance with Art. 21 GDPR. This applies in particular to direct marketing or analyses that are not strictly necessary.
Obligation to provide
Providing your basic data is contractually mandatory for carrying out a medical transport. Unfortunately, without this information, it is not possible to properly execute your transport.
Analyses
We do not use automated decision-making processes or profiling methods that could have legal consequences for you or significantly affect you in a similar way.
Last updated: 05/30/2026